Privacy Policy

Twiggybits.com (“we,” “our,” or “us”) is committed to protecting the privacy and personal data of all users who interact with our website and services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with all applicable data protection regulations, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”). We prioritize the lawful, fair, and transparent handling of personal data and employ robust measures to ensure your privacy is respected and upheld.

1. Scope of Policy and Data Controller Role

This Privacy Policy applies to all visitors, users, and others who access or use our services via our website at twiggybits.com (“Website”). Twiggybits.com is the data controller, meaning we determine the purposes and means of processing your personal data. For any inquiries regarding your data or this policy, you may contact us at [email protected].

2. Categories of Data We Process

We may collect and process the following categories of personal data:

a) Usage Data
We collect data on how you interact with our Website, including your IP address, browser type, operating system, referring URLs, page views, and time spent on pages. This helps us analyze user behavior and optimize site performance.

b) Account Data
When you create an account or make purchases, we collect your full name, billing and shipping addresses, email address, and telephone number to manage your profile and orders.

c) Profile Data
This includes information such as your product preferences, purchase history, language preferences, saved items, and behavioral patterns based on your interactions with the Website.

d) Communication Data
We retain records of communications you have with us, including inquiries sent to our email address, customer support messages, and interaction logs from help platforms.

e) Technical Data
We collect device-specific information, including device type, screen resolution, operating system, browser configurations, and other system settings used to access twiggybits.com.

f) Transaction Data
This includes payment details (processed securely by third-party providers), purchase history, order amounts, delivery addresses, and transaction identifiers.

g) Preference Data
We collect information about your preferences for receiving marketing communications, your response to campaigns, and your interest in specific products or services.

3. Legal Bases for Processing

We process your personal data under the following lawful bases:

– Contractual necessity: To fulfill obligations related to your purchases or account.
– Legitimate interests: To provide, improve, and secure our services; understand user behavior; prevent fraud; and conduct internal analysis.
– Consent: For direct marketing and use of non-essential cookies where required.
– Legal obligation: Where data retention or disclosure is required under applicable law.

4. Your Rights

Under applicable data protection laws, you have the following rights:

– Right to Access: Obtain confirmation as to whether we process your personal data and access to the data.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your data in certain circumstances (the “right to be forgotten”).
– Right to Restriction: Request limitation of data processing under specified conditions.
– Right to Portability: Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.

You may exercise these rights by contacting [email protected]. We will respond promptly and in full compliance with applicable laws.

5. Security Measures

We implement appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of your personal data. These include:

– End-to-end encryption of sensitive data
– Role-based access controls
– Regular data backups
– Periodic audits and staff training on data protection

6. International Data Transfers

When your data is transferred outside the European Economic Area (EEA), we ensure it receives an adequate level of protection. We do this by using appropriate safeguards such as:

– European Commission Standard Contractual Clauses
– Compliance with relevant regulatory frameworks in other jurisdictions, including the UK and the US

7. Data Retention

We only retain personal data as long as necessary for the purposes it was collected. By category:

– Usage Data: Retained for up to 12 months for analytical purposes
– Account Data: Retained as long as the account is active plus 6 years thereafter for compliance
– Profile Data: Retained until account deletion or inactivity beyond 24 months
– Communication Data: Retained for up to 2 years to resolve or follow up on support tickets
– Technical Data: Retained for up to 6 months
– Transaction Data: Retained for 7 years for financial reporting and regulation
– Preference Data: Retained until marketing consent is withdrawn or auto-expiration after 24 months without engagement

8. Cookie Policy

We use cookies and similar technologies to improve user experience and analyze site usage. Cookies may include:

– Essential Cookies: Necessary for core functionality such as accessing secure areas and making purchases
– Functional Cookies: Enable enhanced features, such as remembering preferences
– Analytics Cookies: Help measure traffic and understand user behavior
– Performance Cookies: Enhance user experience by providing quicker load times and responding to user input

9. Cookie Management and Compliance

We provide a cookie consent banner upon first visit to twiggybits.com (and subsequently as necessary) that allows users to accept, reject, or manage cookie settings in compliance with GDPR and CCPA. You can change preferences at any time via our cookie management tool. Instructions for deleting or disabling cookies can also be found via your browser settings.

10. Children’s Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware of such data collection, we will delete the information immediately. If you believe we have collected data from a child, please contact [email protected].

11. Policy Updates

We may update this Privacy Policy as we refine our services or comply with new legal requirements. Revisions will be posted on this page, and if material changes are made, we will notify users through appropriate means.

12. Contact Us

If you have any questions, concerns, or data requests related to this policy or your information held by twiggybits.com, please contact:

Email: [email protected]

We are committed to full compliance with data protection regulations and to respecting your privacy rights. For any privacy-related inquiries, twiggybits.com encourages you to reach out to our team.